Ordering & Process
How does the ordering process work?
Our ordering process is designed to make it easy for teams to create custom pajamas inspired by their jersey.
1. Request a Mock-Up
Submit your team details and jersey reference images.
2. Design Review
Your dedicated design consultant will create a custom pajama design and work with you to refine it if adjustments are needed.
3. Order Confirmation
Once the design is approved, we confirm the team roster, sizes, personalization details, and final order quantity.
4. Payment
A secure payment link will be sent to complete your team order.
5. Production
Once payment is received, your order moves into production.
Who places the team order?
Typically, the team manager, coach, or designated parent representative will coordinate the order and submit the team information.
What information do I need to submit?
To create your custom pajama design, we ask for the following:
• Team name
• Team logo
• Jersey reference images (front and back)
• Team colors (Pantone colors if available)
• Stripe pattern details (if applicable)
• Team roster with size breakdown (for name and number orders)
Providing clear and accurate information helps ensure the most accurate design.
Can players add their name and number?
Yes. Many teams choose to add player names and jersey numbers to personalize their pajamas.
This information can be submitted through the team roster order form.
Is there a minimum order quantity?
Yes. The minimum order quantity for custom Threads of Glory pajamas is 5 pieces per team order.
If you have questions about ordering for a smaller group or partial team order, please contact us and we will do our best to help.
Design & Customization
Are the pajamas designed to match our team jerseys?
Yes. Each pajama design is inspired by your team’s jersey colors, stripes, and identity to create a custom look that reflects your team.
Can you match our exact team colors?
If you provide Pantone (PMS) colors, we can closely match your team’s colors. If Pantone colors are not available, we will match the colors as closely as possible using your jersey reference images.
What file formats do you accept for team logos?
We accept the following file formats:
• JPG
• PNG
• PDF
• EPS
• SVG
• AI (preferred)
Vector files such as AI, EPS, or SVG produce the best results.
What if my team logo is low resolution?
If the logo is too low resolution for production, our design team may need to redraw it.
A $50 logo redraw fee may apply. We will notify you before proceeding.
Production & Shipping
What is the turnaround time?
Production typically takes 6–8 weeks after design approval and payment.
Turnaround time may vary depending on order size and production schedules.
Can you accommodate tournament deadlines?
If your team has a specific deadline, please include this information when submitting your order. We will do our best to accommodate your timeline whenever possible.
Do you ship internationally?
Yes. We offer worldwide shipping.
Flat rate shipping is $30 worldwide.
How will we know when the order ships?
Once production is completed and your order ships, you will receive shipping confirmation and tracking information.
Sizing
What sizes are available?
We offer both youth and adult sizing.
Please refer to our Size Chart page to determine the best fit.
How do we submit sizes for our team?
Sizes should be submitted using the Team Order Form, which includes the roster and size breakdown for each player.
Returns & Policies
Can custom orders be returned or refunded?
Because all products are custom-made specifically for your team, custom orders are not returnable or refundable.
However, if there is an issue with your order, please contact us, and we will work with you to help resolve it.
What happens after we approve the design proof?
Once a design proof is approved and payment is completed, the order moves into production.
Final proof approval confirms that the design has been reviewed for:
• color accuracy
• placement
• artwork quality
• spelling of names and numbers
What if the artwork submitted is low quality?
All artwork should be high resolution (300 DPI or higher).
Threads of Glory is not responsible for quality issues caused by blurry or low-resolution artwork that has been approved in the final proof.
Contact
Who can I contact if I have questions?
If you have questions about your order, please contact us:
Email: info@threadsofglory.co